Multiple Accounts with One Login
Multiple business locations may be associated with one MB ID and they are separated in our system so that, if desired, each can be configured to interact with their own clientele as it relates to that specific location (with correct links to their own social media).
Automatic Thank You Emails with Survey Prompt
The key to increasing conversions is with automated, yet handcrafted emails sent from you, the owner/manager after your customer has completed their “visit”. The email sequences are configured in such a way as to optimize conversions while simultaneously minimizing the overall amount of emails.
Short Survey to Filter Responses
Just 2 short questions will identify positive or negative feedback and automatically filter to push happy customers to your choice of social media (e.g., Google, Facebook, TripAdvisor, Yelp), which dramatically increases the likelihood that a posted review will be 4 or 5 stars. Any customer that is less than satisfied is instead put in contact with you to resolve any issue that resulted in their “visit” being less than spectacular.
“WaveReview allows us to foster a stronger relationship with our clients which leads to greater customer loyalty, more word of mouth referrals and more positive reviews on social review sites like Google+ and Yelp, which are the biggest drivers of new customers for us….”Mary Jo Majerus
Reports to track the progress of sent emails, open rates, click-throughs and conversion rates. Our customers experience average conversion rates of well over 30% versus only 1% for those that don’t proactively manage this process.
Great New Features!!
We love feedback and strive to develop the WaveReview platform in ways our customers want it to grow. All new filtering options are now available in the “Comments” section. You can filter survey responses by specific classes or services offered, staff members, or locations a customer visited. We don’t have to tell you that being able to view your customer’s survey response and comment with regards to the actual business offerings and staff they interacted with gives you great insight into what is working great and what might need your attention.
There’s More! Now that each customer through the door is associated with a class/service, staff member, and location they visited, you can target these customers using our free bulk emailer. Create your informational email and send it to just the recipients that you want based on classes they have taken in the past, where they have visited and by their favorite instructors. We are happy to discuss all the possibilities and figure out the best way you can use these new features. Just send us an email or call, 240-454-6010.
Send updates, special deals, promotions and more to all your customers or to those at a specific location using our easily configurable bulk email tool. Use the wizard to create a new email from scratch or to copy and edit an existing template.