Multiple bussiness location may be associated with one MB ID and they are separated in our system so that, if desired, each can be configured to interact with their own clientele as it relates to that specific location (with correct links to their own social media).
The key to increasing conversions is with automated, yet handcrafted emails sent from you, the owner/manager after your customer has completed their “visit”. The email sequence are configured in such a way as to optimize conversion while simultaneously minimizing the overall amount of emails.
Just 2 short questions will identify positive or negative feeback and automatically filter to push happy customer to your choice of social media (e.g., Google, Facebook, TripAdvisor, Yelp), which dramatically increase the likelihood that a posted review will be 4 or 5 stars. Any customer that is less than satisfied is instead put in contract with you to resolve any issue that resulted in their “visit” being less than spectacular.
I appreciate the commitment and style of the people at WaveReview. Personally, I think they have a really winning service. They have a really AWESOME offering that I find to be in great demand for my market. Kudos to your team, and thanks for excellent personal service. (And by the way, I came to write a review by myself because I am just so blown away!
This is an amazing piece of software! The best marketing investment you can ever do! Since we have started using it, our facebook reviews have 3xd!!! And of course we only get 5 star reviews. We are using it in connection with MindBody and it works perfectly! Very well done to the team! (And by the way, I came to write a review by myself because I am just so blown away!
Reports to track the progress of sent emails, open rates, click-throughs and coversion rates. Our customer experience average conversion rates of well over 30% versus onlys 1% for those that don’t proactively manage this process.
We love feedback and strive to develop the Wavereview platform in ways our customers want it to grow. All new filtering options are now available in the “Comments” section. You can filter survey responses by specific classes or service offered, staff members, or locations a customer visited. We don’t have to tell you that being able to view your customer’s survey response and comment with regards to the actual business offerings and staff they interacted with gives you great insight into what is working great and what might need your attention.
There’s More! Now that each customer through the door is associated with a class/service, staff member, and location they visited, you can target these customers using our free bulk emailer. Create your informational email and send it to just the recipients that you want based on classes they have in the past, where they have visited and by their favourite instructor. We are happy to discuss all the possibilities and figure out the best way you can use these new features. Just send us an email or call, 240-454-6010.